Japan raises awareness of personal training contract disputes
The national consumer center says customers attracted by promotional offers have reported high fees when seeking to cancel.
Rising complaints about contracts for one-to-one exercise sessions in Japan have prompted consumer authorities to warn customers about the terms they accept when signing up for personal training.
The National Consumer Affairs Center of Japan said many customers who enrolled through promotional offers reported facing high fees when they tried to cancel their contracts. The center is urging people to review the conditions carefully before committing.
In one case reported to the center, a woman in her 20s said she had been persuaded to sign multiple contracts after taking a low-cost trial session with a trainer.
